Help

The subscription runs through your Apple ID: in the app under Settings → Notivate Plus → “Manage Subscription”, or in the iPad Settings under your name → Subscriptions. After stopping renewal, Plus stays until the end of the paid period. For customers in Germany, Apple also offers immediate cancellation with a proportional refund through Apple Support. Your notebooks remain readable and exportable. Details and links to Apple are in our terms (German).

In a notebook’s menu (•••), choose “Share as Notivate File” – it contains all pages, PDFs and pictures and opens in Notivate again. In an open notebook you can also export a PDF. Under Settings → Account you can export your profile, device and consent data. You can request further information and data copies at support@notivate.de.

Not by themselves. Cloud sync is off by default; your notebooks stay on your iPad. With Notivate Plus or Pro you switch it on under Settings → Cloud Sync. Before that, the app shows a short text that you confirm. It then transfers all notebooks on the iPad and everything you write later (handwriting, text, images, PDFs, titles and folder names), encrypted, to our server in Frankfurt. You can switch it off at any time in the same place; your notebooks then stay on the device, and the copies on the server remain until you delete them or your account.

Sync needs Notivate Plus, the same account on both devices, and must be switched on under Settings → Cloud Sync on both devices. The sync status is at the bottom of the sidebar; without internet it waits and catches up. If that doesn’t help, close the app completely and open it again. Changes stay on the device until they are uploaded.

Deleted notebooks stay in the Trash for 30 days. With sync you can also bring back an older state via “Earlier Versions”.

Only when you ask: an image of the current page or your selection with small previews of the neighbouring pages, the recognized text of the page and of further pages in the notebook (including your recognized handwriting), your question and the last messages of the chat. If the AI looks something up in your library, also hits, texts and images from other notebooks. Your name and e-mail address are not added from your account; if these details appear in your content, they are transmitted with it. Anthropic also processes requests outside the EU, particularly in the USA. Retention periods are explained in the privacy policy. Search and handwriting recognition run on your iPad. You can withdraw consent at any time under Settings → AI & Privacy.

In the app under Settings → Account → “Delete Account”. Cancel a running subscription with your Apple ID first.